Currently, Green Boat Tour Company is unable to safety accommodate a wheelchair on our boats for tours. For individuals capable of transitioning from a chair to the boat, or for persons unable to step up and down, we are able to place our boats next to the dock to allow easy entrance and exit. We have seats on each of our boats that allow for easy seating without stepping up and down.
We provide ear muffs to use during tours for sound protection. The provided ear muffs do not silence all sound, but does dull sounds. Guests requiring specific ear protection are asked to please provide their own protection for their personal hearing safety.
We do not provide any eye protection. We encourage guests to wear sunglasses or glasses to help protect from the sun and/or any possible debris blown onto the boat during tours.
We always hope we don’t need to cancel or end a tour early, but there may be circumstances that require us to do so. We’ll always try to reschedule your tour in place of refunds when able. Any refunds given will be in the form they were paid in. Time of credit card payment returns is dependent on the credit card company’s policy. Cash refunds will be paid immediately.
-If Green Boat Tour Company has to cancel your tour prior to your tour time, you will receive a full refund.
-If guests cancel 3 hours or more prior to their tour time, they will receive a full refund.
-If guests cancel less than 3 hours prior to tour time, half their cost will be refunded.
-If guests are a no-call and no-show for their scheduled tour, no refund will be given.
We always try to watch the radar for rain, but Florida likes to throw some surprises in. If we have to cancel a tour due to weather or boat mechanical problems, we will first try to reschedule your tour.
-If tours are canceled by Green Boat Tour Company prior to 2/3 of the tour being completed, a full refund will be granted.
-If tours are canceled by Green Boat Tour Company after 2/3 or greater of the tour has been completed, no refund will be given.
-If guests choose to cancel their tour halfway through or less, they will receive half a refund.
-If guests choose to cancel their tour more than halfway through, no refund will be given.
Green Boat Tour Company reserves the right to cancel a tour at any time during it’s duration. If GBTC cancels a tour due to inappropriate behavior by guests, guests acting in an unsafe manner while on the tour and/or guests not following rules given to them by GBTC team members, no refund will be provided, regardless of the remaining tour time.